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Computer / Server, Repair, Backup & Data Recovery. Networking, WIFI Access Point Setup  Software Solution      ( IT Consultancy & Security )    Email : akisha.solutions@Gmail.com    

 Technical Support for Botswana, Gaborone. (Home / Office)                     I.T Business Support & Solutions :  +267-3956606,  +267-73822800 

Server Management

Installation, Configuration and Troubleshooting of Windows server 2008. Maintaining and configuring and troubleshooting DNS, DHCP servers. Managing users and groups in Active Directory Installation, Configuration and maintaining proxy server and terminal servers. Problem diagnosing and knowledge in rectify the problem in various networking systems. Group Policy management Exchange server 2010 installation and configuration. Computer hardware and storage maintenance Prepared the environment for deployment of Windows Server 2008. Analyzed the hardware and software requirements of Active Directory. Installed, configured, and provide troubleshooting for Server 2008. Migrated Windows Server 2008 from test environment to the production environment. Implemented and managed IP Addressing; configured TCP/IP addressing on a server. Created the Forest Root domain, and a Child domain in a production environment. Installed and configured an Active Directory Domain Controller. Established external trusts and cross-forest trusts. Managed computer, user and group accounts in an Active Directory environment. Performed authoritative and non-authoritative restore operations. Diagnosed and resolved issues related to masters role failure and AD database. Configured automatic updates for network clients by using Group Policy. Designed, planned and implemented Group Policy, delegation strategies and OU structure. Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching.

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IT Services

Just call us for instant certified support for expert Diagnose, repair, set-up and installation of your Windows Server. We provide technical support for the following Microsoft Windows Server products:


  • Installation, Configuration and Troubleshooting of Windows server 2008.
  • Maintaining and configuring and troubleshooting DNS, DHCP servers.
  • Managing users and groups in Active Directory
  • Installation, Configuration and maintaining proxy server and terminal servers.
  • Problem diagnosing and knowledge in rectify the problem in various networking systems.
  • Group Policy management
  • Exchange server 2010 installation and configuration.
  • Computer hardware and storage maintenance
  • Prepared the environment for deployment of Windows Server 2008.
  • Analyzed the hardware and software requirements of Active Directory.
  • Installed, configured, and provide troubleshooting for Server 2008.
  • Migrated Windows Server 2008 from test environment to the production environment.
  • Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
  • Created the Forest Root domain, and a Child domain in a production environment.
  • Installed and configured an Active Directory Domain Controller.
  • Established external trusts and cross-forest trusts.
  • Managed computer, user and group accounts in an Active Directory environment.
  • Performed authoritative and non-authoritative restore operations.
  • Diagnosed and resolved issues related to masters role failure and AD database.
  • Configured automatic updates for network clients by using Group Policy.
  • Designed, planned and implemented Group Policy, delegation strategies and OU structure.
  • Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching. 

LAN/WAN design and implementation using Cisco routers, hubs and switches
  • Windows Support - maintain Microsoft Windows Servers (2008) and Active Directory for single site
  •  
  • Provided network support and ensure high level of reliability and stability along integrated systems.
  • Partner with cross-functional teams of internal and external stakeholders to define requirements. Identify
  • equipment, software, and operating system requirements. Build and configure servers. Analyze and
  • resolve issues with connectivity for local and remote networks, hardware, software, and operating systems.
  • Managed and provided phone, email and desk-side technical support for end-users.
  •  
  • Conducted system installations, troubleshooting, replacements, and upgrades of hardware and
  • Software for corporate customers.
  • Installed and upgraded 60+ servers.
  • Applied troubleshooting techniques to verify solutions.
  • Maintained and administered operating systems on servers.
  • Fixed, recovered, and repaired corrupt PST file

 

SERVICE NAME


 CLIENT IT Services
SYSTEM ADMINISTRATION: GENERAL    
Keep client contact information current ✓  
Keep systems administrator contact information current   ✓
Approve all hardware and software to be installed on server ✓ ✓
Resolve or coordinate with vendors to resolve hardware problems   ✓
Propose hardware and OS configuration and installation standards   ✓
Review hardware and OS configuration and installation standards ✓ ✓
Configure and install hardware and OS   ✓
Understand and document the hardware and software business application requirements ✓  
Perform routine housekeeping and system maintenance activities as required and approved   ✓
Start and stop processes that require privileged access as requested by the client and as required by documented procedures   ✓
Schedule server hardware and OS maintenance/upgrades   ✓
Schedule client-managed application maintenance/upgrades ✓  
Schedule CRCSG-managed application maintenance/upgrades   ✓
Notification of emergency changes ✓ ✓
Approve or deny in a timely fashion the installation of new OS releases, upgrades and patches, unless it is related to an exploitable security fix ✓  
Install new OS releases, upgrades and patches in the production environment   ✓ 
Support OS software and services as negotiated and documented in Service Agreement    ✓
Support application as negotiated and documented in Service Agreement ✓   
Maintain OS documentation    ✓
Maintain application softward documentation  ✓  
Provide and implement monitoring processes and/or tools   ✓ 
Use automated system software tools and/or procedures to proactively monitor, manage and report on server performance    ✓
Perform proactive fault detection and diagnostic procedures    ✓
Determine server vs. application issues.  If application issue is determined, contact client and/or correct third-party support to resolve.    ✓
Monitor application availability  ✓  ✓
Monitor/recommend tuning of performance of hardware and OS   ✓ 
Provide outage notificaiton of failed hardware and software    ✓
Respond to audit requirements  ✓ ✓ 
Set user and file permissions   ✓ 
Provide account management for OS and directory services   ✓ 
Provide account management internal to the application  ✓  
Track unused accounts  ✓  
Track server license compliance  ✓  ✓
Track application software license compliance  ✓  
Monitor security using Stanford standard security    ✓
Review security reports   ✓
Install OS and CRCSG-supported application security patches   ✓
Install client-supported application security patches ✓  
Troubleshoot and solve problems with hardware, OS and supported software   ✓
Provide 8-5 M-F support for production servers    ✓
Coordinate acquisition of vendor softward  ✓ ✓ 
Acquire SSL certs as appropriate  ✓ ✓ 
Forecast resource requirements  ✓ ✓
Forecast environment requirements  ✓ ✓ 
Identify hardware/software (CPU, memory) needs    ✓
Configure hardware/softward installation/upgrades   ✓
Provide and implement application monitoring processes and tools ✓  
Identify all authorized users ✓  
Administer user accounts (adds, changes, deletes) ✓ ✓
Install and test application patches in development environment ✓  
Install application(s) and patches on server ✓ ✓
Monitor application performance ✓  
DEPARTMENT FIREWALL MANAGEMENT    
Identify department firewall rule needs for accessing server ✓ ✓
Submit firewall rule requests   ✓
Approve firewall rule requests ✓  
DATA MANAGEMENT    
Identify storage requirements ✓  
Manage storage hardware   ✓
Identify data to back up ✓ ✓
Provide data retention requirements ✓  
Approve backup and recovery strategy ✓  
Install client software on servers to facilitate data backup   ✓ 
Prepare application data for backups ✓   
Restore/recover data at server level, if necessary    ✓
Assist client to restore individual files  ✓   ✓
Assist client to do ad hoc backups as requested ✓  ✓ 
INCIDENT MANAGEMENT     
Provide and maintain a single point of contact for the reporting and tracking of hardware or system software problems    ✓ 
Resolve HelpSU tickets from client   ✓ 
Adhere to problem management escalation procedures  ✓  ✓
Maintain current status on open problems    ✓
Provide status and updates on problems per Service Agreement, at client's request, or according to severity guidelines    ✓
Report on problems withink established timeframes    ✓
 Perform problem analysis as requested    ✓
Participate in problem analysis if needed ✓  
Implement problem analysis recommendations as needed ✓ ✓
Provide problem trend analysis   ✓
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