A.M.C

Annual Maintenance Contract

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Are you looking for Computer AMC in Botswana?

Akisha Solutions offers a full range of service plans that are tailored to the needs of our client. We provide AMC services for Servers, Desktops, Laptops, and Printers etc. We have a team of expert professionals, engaged in providing effective maintenance service. We offer 24/7 service to solve any kind of problems related with the computers.

We provide AMC Services to Small and Medium Business customers having 10 to 500 Computers in single office or distributed across Delhi, NCR. Our AMC Service is designed specifically for corporate, who requires professional service and quick response.

Comprehensive AMC

Comprehensive Computer AMC's includes all parts (Here, you are not charged separately for the labor or for the parts replaced).

Non-Comprehensive AMC

Non-Comprehensive Computer AMC's includes services without parts, that means if some part is damaged and cannot be fixed, the client will have to bear the cost for the purchase of new computer part.

Our Advantages

Non-Comprehensive Computer AMC's includes services without parts, that means if some part is damaged and cannot be fixed, the client will have to bear the cost for the purchase of new computer part.

AMC service Plans:

Desktop / Laptop / Printer Support

Preventive Maintenance
High-speed connectivity for 24×7 access to clients and server.
Add / Remove Computer Hardware
Hardware support
Backup support
Software support
Online support
On-site Visits

Server OS/Management / Administration

Installation of server OS patches/upgrades as & when available
Managing user accounts such as creating, modifying, deleting users and groups
Backup of servers as defined in the AMC contracts
Preventive maintenance on servers
Resolving server breakdowns with the highest priority
Fix file & folder sharing, printer sharing issues
Domain, Active Directory, DC Support
Small business server installation, configuration

Network AMC Service

Ensuring high availability of networks at all times
Identifying LAN faults & getting them resolved
Install network printer, scanner and shared devices
Support for LAN, Wi-Fi, FTP, VPN, Firewall, Router
Optimize network speed, performance and fix network locks.

Area of specialization

Installation, Configuration and Troubleshooting of Windows server 2008.
Maintaining and configuring and troubleshooting DNS, DHCP servers.
Managing users and groups in Active Directory
Installation, Configuration and maintaining proxy server and terminal servers.
Problem diagnosing and knowledge in rectify the problem in various networking systems.
Group Policy management
Exchange server 2010 installation and configuration.
Computer hardware and storage maintenance
Prepared the environment for deployment of Windows Server 2008.
Analyzed the hardware and software requirements of Active Directory.
Installed, configured, and provide troubleshooting for Server 2008.
Migrated Windows Server 2008 from test environment to the production environment.
Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
Created the Forest Root domain, and a Child domain in a production environment.
Installed and configured an Active Directory Domain Controller.
Established external trusts and cross-forest trusts.
Managed computer, user and group accounts in an Active Directory environment.
Performed authoritative and non-authoritative restore operations.
Diagnosed and resolved issues related to masters role failure and AD database.
Configured automatic updates for network clients by using Group Policy.
Designed, planned and implemented Group Policy, delegation strategies and OU structure.
Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching.

VMware

Managing VMware infrastructure environment with 35 ESX servers, 50 plus virtual machines.
VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an Existing VM) as per the client request through change management process.
Installing and configuring ESX servers.
Installing, configuring and managing virtual infrastructure and virtual center.
Creating and managing resource pools and adding the VM’s into resource pools.
Creating and managing virtual machines and installing VM Tools into VM’s.
Manage VM’s using VMware virtual center.
Managing VM’s through web access.
Installation and configuration of virtual machines in an Enterprise SAN and NAS environment.
Security hardening and Monitoring of VM’s & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance.
Creating and managing VM Ware cluster. Enabling HA and DRS features in a cluster.
Configurations of Virtual switches and network connections.
Experience on VMware installation, Configuration and Administration of VMware VSphere4, ESX 3.5 and on Vsphere VMotion and VMware virtual center.
Diagnostics & troubleshooting of ESX server environment.
Understanding of HA and DRS environment.
Understanding of Virtual Infrastructure &Components of Build
Involved into Windows server troubleshooting
Managing & Build Windows Cluster
Managing Virtual machines
Managing Data stores, Clusters, DRS & HA Policy
Maintaining and configuring Datacenter
Maintaining Virtual Infrastructure
Thin and Thick provisioning
Creating and Modifying Virtual guest Machine
Understanding and using task, Event and Alarm
Installing and configuring VMware Tools
Performance and Optimization with DRS
Using Vsphare Distributed Virtual Switch
Moving Virtual Storage Vmotion
Moving virtual Storage with SVmotion
Super High Availability with VMware Fault Tolerance
Thick and thin provisioning.
Server migration physical to Virtual using Hot and cold cloning technology in VMware
Creating cluster in VMware
Configuring High Availability (HA) ,DRS.
Creation of template
Consolidation of Physical servers
Deploying virtual servers using template
Cloning of virtual server, Rules creation.
Creation of backup policy, alert configuration of backup policy.
Configuration of Vmotion, virtual switch, Vlan in Virtual center.
Maintenance of virtual center server.
Providing and maintaining user access in VC, configuring mail alert for any failure in HA,DRS,CPU or memory.
Patch management using VMware update manager for ESX server.
Planning and Designing VMware VI3/vSphere (ESX3.5/ESXi 4.0/ESXi 4.1 and VMware Virtual Center)

AMC terms and Conditions

AMC with parts / AMC without parts AMC Services require a contract duly signed by both parties; we accept payment 100% in advance, along with the signage of contract.